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  • 1. What services do you offer?
    At Creative Cloud Studio, we specialize in both videography and photography services for a wide range of events, including corporate events, festivals, weddings, and social gatherings. We provide custom packages tailored to each client’s specific needs, whether you’re looking for a highlight reel, full event coverage, or social media content.
  • 2. Do you offer packages for both videography and photography?
    Yes, we offer a variety of packages for both videography and photography, which can be customized to suit your event requirements. Our packages range from basic coverage to premium options, including multiple hours of shooting and editing, highlight reels, and more. We can also create custom packages based on your needs.
  • 3. What is included in your videography packages?
    Our videography packages include shooting and editing services. Depending on the package you choose, we can provide: Highlight reels (2-5 minutes) Full event coverage Multiple versions of the video for social media, promotional use, or internal distribution Additional editing services if required
  • 4. How long does it take to receive the final video and photos?
    For videography, we aim to deliver the final edited video within 3-7 business days, depending on the complexity and scope of the project. For photography, you can expect your edited photos within 2-5 business days. We offer faster turnaround times for urgent projects at an additional cost.
  • 5. Can I request revisions to the final video?
    Absolutely! We offer two rounds of revisions as part of our service to ensure you’re happy with the final product. Additional revisions can be arranged at an extra fee if needed.
  • 6. What areas do you serve?
    We are based in Perth City, Western Australia, but we are available to travel to surrounding areas for an additional travel fee. For events outside of the region, we can arrange a custom travel and accommodation plan.
  • 7. How do I book your services?
    You can book our services through our website on the Booking Page or by contacting us directly at [Your Email] or [Your Phone Number]. We recommend booking as early as possible to secure your date, especially during busy seasons.
  • 8. Do you require a deposit to confirm a booking?
    Yes, we require a non-refundable 30% deposit to confirm your booking. This ensures your event is secured on our calendar. The remaining balance is due upon completion of the project or on the day of the event.
  • 9. What is your cancellation policy?
    If you need to cancel or reschedule your event, we ask that you notify us at least 14 days in advance. The deposit is non-refundable, but it can be applied to a future booking within 6 months. Cancellations made less than 14 days before the event will result in a 50% charge of the total package cost.
  • 10. Can I see examples of your previous work?
    Yes, you can view our portfolio of previous videography and photography projects on our website under the Portfolio section. We also have examples on our social media channels, showcasing a variety of events we’ve covered.
  • 11. Do you offer any promotions or discounts?
    Yes, we occasionally offer discounts and promotional packages, especially for returning clients and referrals. Keep an eye on our social media pages for the latest offers. Currently, we’re offering a 20% discount on videography services for fitness centers and gym owners.
  • 12. Can you work with tight deadlines?
    Yes, we understand that some events may require quick turnarounds. We offer expedited editing services for a rush fee, ensuring that your content is delivered within 24-48 hours if needed.
  • 13. What kind of equipment do you use?
    We use high-end cameras, lighting, and audio equipment to ensure that your event is captured in the highest quality possible. Our gear includes 4K cameras, professional-grade microphones, and lighting setups that adapt to different environments.
  • 14. How do you handle privacy and security for event footage?
    At Creative Cloud Studio, we take privacy very seriously. All footage and photographs are stored securely, and we ensure that your content is never shared with third parties without your explicit consent. We also offer non-disclosure agreements (NDAs) for corporate and private events if requested.
  • 15. Can you assist with event marketing?
    Yes! In addition to videography and photography, we can help you craft compelling video content for social media and marketing purposes. We work closely with clients to develop the perfect video strategy to enhance your event's visibility and appeal to your target audience.
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